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All of our items are made to order this means they are non-refundable and non-exchangeable.
Please make sure you check the Item(s),size, colour, design and name spellings is correct before placing an order.
If you receive your item and it is faulty, damaged, or we have made a mistake and sent you an incorrect item, we ask that you email us firstname.lastname@example.org with proof and we will be more than happy to arrange for a refund or exchange in this case.
Please make sure you follow the care instructions provided.
A refund will NOT be given if items are taking long during Covid-19.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tag in its original packaging.
Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take between 3-7 working days for your bank or credit card company to process and post the refund too.
Please contact us if you have any return questions at email@example.com